{% extends "base.html" %}
{% block title %}{{ t('tickets') }} | {{ app_name }}{% endblock %}
{% block content %}
    <section class="panel">
        <div class="panel-header panel-header-inline">
            <div>
                <h1>{{ t('tickets') }}</h1>
                <p>{{ t('ticket_filters_title') }}</p>
            </div>
            <div class="button-row">
                <a class="button button-secondary" href="{{ xlsx_export_url }}">{{ ltext('Export Excel / تصدير Excel') }}</a>
                {% if user_can('create_ticket') %}
                    <a class="button" href="{{ url_for('tickets.create') }}">{{ t('create_ticket') }}</a>
                {% endif %}
            </div>
        </div>

        <form method="get" class="filter-grid">
            <input class="input" type="text" name="q" placeholder="{{ ltext('Search by number or title / ابحث بالرقم أو العنوان') }}" value="{{ request.args.get('q', '') }}">
            <select class="input" name="company_id">
                <option value="">{{ ltext('All Companies / كل الشركات') }}</option>
                {% for company in filters.companies %}
                    <option value="{{ company.id }}" {% if request.args.get('company_id', type=int) == company.id %}selected{% endif %}>{{ company.name }}</option>
                {% endfor %}
            </select>
            <select class="input" name="status_id">
                <option value="">{{ ltext('All Statuses / كل الحالات') }}</option>
                {% for item in filters.statuses %}
                    <option value="{{ item.id }}" {% if request.args.get('status_id', type=int) == item.id %}selected{% endif %}>{{ item.name }}</option>
                {% endfor %}
            </select>
            <select class="input" name="priority_id">
                <option value="">{{ ltext('All Priorities / كل الأولويات') }}</option>
                {% for item in filters.priorities %}
                    <option value="{{ item.id }}" {% if request.args.get('priority_id', type=int) == item.id %}selected{% endif %}>{{ item.name }}</option>
                {% endfor %}
            </select>
            <select class="input" name="sort">
                <option value="updated_desc">{{ ltext('Recently Updated / آخر تحديث') }}</option>
                <option value="created_desc" {% if request.args.get('sort') == 'created_desc' %}selected{% endif %}>{{ ltext('Newest / الأحدث') }}</option>
                <option value="created_asc" {% if request.args.get('sort') == 'created_asc' %}selected{% endif %}>{{ ltext('Oldest / الأقدم') }}</option>
                <option value="due_asc" {% if request.args.get('sort') == 'due_asc' %}selected{% endif %}>{{ ltext('Due Soonest / الأقرب للاستحقاق') }}</option>
            </select>
            <button class="button" type="submit">{{ t('apply_filters') }}</button>
        </form>

        {% if tickets.items %}
            <div class="ticket-card-grid">
                {% for ticket in tickets.items %}
                    <article class="ticket-card" style="--ticket-status-color: {{ ticket.status.color if ticket.status else '#8ea2b3' }}; --ticket-priority-color: {{ ticket.priority.color if ticket.priority else '#8ea2b3' }};">
                        <div class="ticket-card-header">
                            <div>
                                <a class="ticket-card-number" href="{{ url_for('tickets.detail', ticket_id=ticket.id) }}">{{ ticket.ticket_number }}</a>
                                <h3 class="ticket-card-title">
                                    <a href="{{ url_for('tickets.detail', ticket_id=ticket.id) }}">{{ ticket.title }}</a>
                                </h3>
                            </div>
                            <span class="status-chip" style="background-color: {{ ticket.status.color if ticket.status else '#8ea2b3' }};">
                                {{ ticket.status.name if ticket.status else ('N/A'|ltext) }}
                            </span>
                        </div>
                        <p class="ticket-card-desc">
                            {{ (ticket.description[:160] ~ '...') if ticket.description and ticket.description|length > 160 else (ticket.description or t('no_description')) }}
                        </p>
                        <div class="ticket-card-meta">
                            <div>
                                <span>{{ ltext('Company / الشركة') }}</span>
                                <strong>{{ ticket.company.name if ticket.company else t('internal') }}</strong>
                            </div>
                            <div>
                                <span>{{ ltext('Assignee / المكلّف') }}</span>
                                <strong>{{ ticket.assigned_to.full_name if ticket.assigned_to else t('unassigned') }}</strong>
                            </div>
                            <div>
                                <span>{{ ltext('Updated / آخر تحديث') }}</span>
                                <strong>{{ ticket.updated_at.strftime('%Y-%m-%d %H:%M') }}</strong>
                            </div>
                            <div>
                                <span>{{ ltext('Priority / الأولوية') }}</span>
                                <strong>{{ ticket.priority.name if ticket.priority else ('N/A'|ltext) }}</strong>
                            </div>
                        </div>
                        <div class="ticket-card-footer ticket-card-footer-split">
                            <div class="button-row button-row-compact">
                                <span class="priority-chip" style="color: {{ ticket.priority.color if ticket.priority else '#8ea2b3' }}; border-color: {{ ticket.priority.color if ticket.priority else '#8ea2b3' }};">
                                    {{ ticket.priority.name if ticket.priority else ('N/A'|ltext) }}
                                </span>
                                {% if ticket.is_overdue %}
                                    <span class="ticket-flag ticket-flag-danger">{{ ltext('Overdue / متأخرة') }}</span>
                                {% elif ticket.is_sla_breached %}
                                    <span class="ticket-flag ticket-flag-warning">{{ ltext('SLA Breached / تم خرق SLA') }}</span>
                                {% endif %}
                            </div>
                            <div class="button-row button-row-compact">
                                {% if ticket.id in editable_ticket_ids %}
                                    <a class="button button-secondary button-small" href="{{ url_for('tickets.edit', ticket_id=ticket.id) }}">{{ t('edit') }}</a>
                                {% endif %}
                                <a class="button button-secondary button-small" href="{{ url_for('tickets.detail', ticket_id=ticket.id) }}">{{ t('view') }}</a>
                                {% if ticket.id in cancellable_ticket_ids %}
                                    <form method="post" action="{{ url_for('tickets.cancel', ticket_id=ticket.id) }}">
                                        <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
                                        <button class="button button-danger button-small" type="submit">{{ ltext('Cancel / إلغاء') }}</button>
                                    </form>
                                {% endif %}
                            </div>
                        </div>
                    </article>
                {% endfor %}
            </div>

            <form method="post">
                {{ bulk_form.hidden_tag() }}
                <div class="bulk-bar">
                    {{ bulk_form.action(class="input") }}
                    {{ bulk_form.assigned_to_id(class="input") }}
                    {{ bulk_form.status_id(class="input") }}
                    {{ bulk_form.submit(class="button button-secondary") }}
                </div>

                <div class="ticket-board">
                    {% for group in status_groups %}
                        <section class="status-table-panel" style="--status-color: {{ group.status.color if group.status else '#8ea2b3' }};" data-ticket-group>
                            <div class="status-table-header">
                                <div class="status-table-title">
                                    <span class="status-table-dot"></span>
                                    <h2>{{ group.status.name if group.status else ('N/A'|ltext) }}</h2>
                                </div>
                                <span class="status-table-count">{{ group.tickets|length }}</span>
                            </div>
                            <div class="table-wrap">
                                <table class="data-table">
                                    <thead>
                                    <tr>
                                        <th><input type="checkbox" data-select-all></th>
                                        <th>{{ ltext('Ticket / التذكرة') }}</th>
                                        <th>{{ ltext('Company / الشركة') }}</th>
                                        <th>{{ ltext('Priority / الأولوية') }}</th>
                                        <th>{{ ltext('Assignee / المكلّف') }}</th>
                                        <th>{{ ltext('Updated / آخر تحديث') }}</th>
                                    </tr>
                                    </thead>
                                    <tbody>
                                    {% for ticket in group.tickets %}
                                        <tr>
                                            <td><input type="checkbox" name="ticket_ids" value="{{ ticket.id }}"></td>
                                            <td>
                                                <a href="{{ url_for('tickets.detail', ticket_id=ticket.id) }}">{{ ticket.ticket_number }}</a>
                                                <br>
                                                <small>{{ ticket.title }}</small>
                                            </td>
                                            <td>{{ ticket.company.name if ticket.company else t('internal') }}</td>
                                            <td>{{ ticket.priority.name if ticket.priority else ('N/A'|ltext) }}</td>
                                            <td>{{ ticket.assigned_to.full_name if ticket.assigned_to else t('unassigned') }}</td>
                                            <td>{{ ticket.updated_at.strftime('%Y-%m-%d %H:%M') }}</td>
                                        </tr>
                                    {% endfor %}
                                    </tbody>
                                </table>
                            </div>
                        </section>
                    {% endfor %}
                </div>
            </form>
        {% else %}
            <div class="empty-state">
                <h2>{{ ltext('No tickets match the selected filters. / لا توجد نتائج مطابقة.') }}</h2>
            </div>
        {% endif %}

        {% set pagination = tickets %}
        {% include "partials/pagination.html" %}
    </section>
{% endblock %}